Managing client expectations is critical in the PMU industry. Clear communication throughout the entire process - from consultation to aftercare - is essential for ensuring client satisfaction.
During the initial consultation, take the time to listen to your client’s desires and concerns. Be honest about what is achievable based on their skin type, previous procedures, and desired outcome. If necessary, show examples of similar work you’ve done to give them a realistic idea of what to expect.
Set expectations about the healing process as well. Some clients may not fully understand that PMU treatments take time to heal and may not look perfect immediately after the procedure. Walk them through each stage of the healing process, from swelling to fading, so they know what to expect.
After the procedure, follow up with detailed aftercare instructions and encourage them to reach out with any questions or concerns. By clearly communicating each step of the process and managing expectations, you reduce the likelihood of misunderstandings and dissatisfaction.